Fair warning, this is gonna be a rant, but writing angry emotions out like this is fun and hopefully it’ll be entertaining to read too. Nothing drives the willingness of people to write stuff online like a bad experience. On Saturday morning, I flew from SF to Chi with Southwest. The airport, airline, crew and aircraft were all great—in fact I got a super legroomy window seat on this brand new 737 (800 series I think). The only bad part of the row I was in was the fact that the seats didn’t recline… but the extra legroom plus window seat more than made up.
(more…)